Report Damaged or Defective Goods:
If you receive an order that arrives damaged or defective, please send your email to Charmaine@charmainedesigns.com with a photo of the damaged item, a description of the issue and the Order number or Shipment number found on the packing slip. You must contact us via email before returning items. We will contact our manufacturing facility on your behalf and keep you informed. Please read our Returns Policy for more information.
If you have an urgent question that is not covered on our FAQs page, reach us via phone at (503) 521-9004. If necessary, please leave a message with your issue, name and phone number and we'll respond as soon as possible.